Operations Associate

Job Description

Transform and optimize the business processes when operational gaps and inefficiencies are identified
Prioritize the areas that require urgent improvement and have the max impact on company performance
Manage and optimize the entire processes of shop launches
Identify and assess the training needs of the shops & prepare monthly/weekly training schedules.
Train shops on company policies, operating procedures & customer service protocols
Track improvement & progress expected after the trainings and report the key findings and suggestions to the operations head
Identify progressive tools and technology enablers that will improve operational procedures
Ensuring that all our technical solutions in the shops work properly (tablets, desktops, etc.)

Requirements
Excellent presentation and public speaking skills
Superb clarity in communication
Excellent organizational skills
Problem solving, and plan execution skills
Commercial & Technology awareness.
Business bachelor/masters preferred